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Shipping Policy

Thank you for choosing this website to shop (hereinafter referred to as "this website"). In order to ensure that you have the best shopping experience, we hereby provide a detailed shipping policy to help you understand the entire process from ordering to receiving the goods. This policy will cover important information such as order processing time, shipping time frame, estimated arrival time, shipping cost instructions, logistics partners, package tracking services, and what to do if the package is lost.

Order processing and shipping time
Order processing
Once we receive your payment confirmation, all orders will be processed within 48 hours. This includes inventory checking, product preparation and packaging. We will prepare your products for shipment as soon as possible.
Shipping time
Once the order is processed, we will send your package within the next 1 to 3 working days through the cooperating logistics service provider. Please note that weekends and public holidays are not counted as working days.
Estimated arrival time
Depending on the destination, the package is expected to take 5 to 15 days to arrive. The specific arrival time may vary depending on the selected logistics service provider and the customs clearance process of the country or region.
Shipping fee instructions
Charge shipping fee: For all orders, we will charge the corresponding shipping fee. On the checkout page, you can view the estimated shipping cost. Please note that some special products may have additional shipping costs.
Logistics Partners
To ensure fast and reliable delivery services, we have established partnerships with other international logistics companies such as DHL and FEDEX. These companies are known for their efficient services and can provide us with tracking information to ensure that the package is delivered safely and on time.
Package Tracking Service
Check the status of the package
Get Waybill Number: After successfully submitting each order, you will receive a courier waybill number. The number will be sent to the email address you provided.
Logistics Tracking: Directly visit the official website of the corresponding logistics service provider (such as DHL, FEDEX), and enter the courier number in the query service provided by it for query.

How to deal with lost packages
Confirm the status of the package
If you find that the location information of the package has not been updated for a long time or it is shown as lost, please check the status of the package again first. Sometimes the information update may be delayed due to system delays or other reasons.
Contact the customer service team
Report immediately: If you confirm that the package is lost, please contact us as soon as possible. You can contact our customer service team and provide the order number and tracking number so that we can assist in the investigation.
Submit a claim: Depending on the circumstances, you may need to fill out a formal package loss report form, describe the issue in detail, and attach any relevant evidence, such as screenshots of the transaction or communication records.
Collaborate with the logistics service provider
We will actively communicate with the logistics service provider to provide necessary information and support to speed up the investigation process. At the same time, we will do our best to provide you with the latest progress updates.
Request compensation
According to the logistics service provider's policy, if the package is confirmed to be lost, we will assist you in initiating the claim process. Please keep all purchase receipts and related documents to smoothly apply for compensation.
Customer communication
Throughout the process, we will maintain transparency and keep you informed of the progress of the processing and provide possible solutions, such as re-shipment or refund.

The above shipping time is a general estimate time range, and the actual shipping time may be affected by factors such as holidays, extreme weather, customs inspections, etc.
For any shipping issues or special requests, please contact our customer service team for help and support.
Customer support
If you have any questions about the shipping policy or need further assistance, please feel free to contact our customer service team. We are dedicated to serving you and promise to do our best to resolve any concerns or questions you may have.